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e-Book FAQ's and Requirements

e-Books are "secure" Adobe® PDF documents (typically, electronic copies of TG2Books, ARTSchool Seminars, and other materials/software sold as a package).

They rely on an "authentication server".  Your license "connects" to the server to confirm authorisation to open/read, print, or do whatever the permissions of your license allow. 

On this page:

Technical requirements that provide a reasonable certainty for smooth installation and operation.

e-Book FAQ's.

Technical requirements

The e-Books and related "machinery" have been tested on a wide range of platforms.  Most reasonable modern PC based configurations work well (Apple ®, and certain other platforms are not supported at this time).  A minimum specification is a Windows® NT based OS (e.g. Win2000, XP, etc).  It is recommended to have at least 256Meg Ram (more is better), 5-10 Megabytes of hard disk storage for the viewers etc, and enough hard disk space for each of the e-Book packages and related materials (this is typically 5-15 Megabytes per e-Book), a cpu rating of 700 MHz (slower cpu's will also work in many cases), and at least 640x480 SVGA colour screen (though 1024x768 is recommended).

eBooks are primarily accessed via the AS® viewer provided automatically during your first registration.   The AS® "Viewer" can be dloaded from here (http://www.artistscope.com/copysafe_pdf_protection_download.asp). This is updated from time-to-time, please consider using the latest version.

An internet connection is required so that the license file may authenticate your installation by communicating with the authentication server.  The internet connection may need to be continuous, or periodic (e.g. every 5-days, or n-days, or n-opening), depending on your license type. 

 

FAQ's

Terms & Conditions

Where are the terms & conditions? (always read these first!)

Is there a refund policy?

What happens if you can't fulfil the terms&conditions of the sale?

 

e-Books vs. Hardcopy

What are some of the advantages of e-Books over hardcopy?

Where are the details of the e-Book contents (including Table of Contents, Indices, Extracts)?

Where can I find buyer reviews?

Can I separate e-Books from the accompanying software and related material?

 

Portability and "roaming"

Can I install my copy of my e-Book at home and at work, or perhaps take it with me on a laptop during travel?

 

Purchasing, Delivery, and Custom/Tailored Versions

How can I buy or obtain e-Books?

Are there discounts?

Is there volume packaging and site licensing?

Is it possible to have "custom" or "tailored" version of the books for my company or my clients?

I made an online purchase, what happens next?

 

Why are delivery fees so high?

 

Hardcopy and Access

Can I print or alter or copy e-Books?

Can I exchange or "swap" e-Books for hardcopy?

Are there special bundling of hardcopy with e-Books?

How many times can I download or install an e-Book?

What happens to my license or installation if my system crashes or there is other legitimate problem with my installation that causes a crash or requires reinstallation?

 

Installation and Errors

I have a very low specification PC, can I still buy and use the e-Books? 

My PC has many security features (firewalls, antivirus, etc), and may be running via a proxy server, can I still install/use e-Books?

I get Error message relating to the Viewer or the license/connection.

When I open my e-Book I get message suggesting that I am missing a font (e.g. MATH_1.TTF), what does this mean?

 

Reviews and Contributions

I would like to write a review, is there facility for this?

I would like to contribute to the TG2 Series, is there facility for this?

 

Where are the terms & conditions? (always read these first!)

Terms & Conditions begin with these two pages, and there may additional terms specific to your agreement:

http://www.arbitrage-trading.com/TG2Registration.htm

http://www.arbitrage-trading.com/ARTShop/faq.asp

 

Write to us here TG2Books@arbitrage-trading.com

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Is there a refund policy?

There should never be a need for a refund.  There is an enormous amount of online material and extensive pre-sales support to ensure you do not buy anything you do not need. 

 

Please feel free to obtain answers, descriptions, and other information to be satisfy yourself on the product prior to purchase.

 

Some actions also make the purchase irrevocable.  See terms & conditions, but do not download anything, do not install any licenses etc if you have any doubts whatsoever.

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What happens if you can't fulfil the terms&conditions of the sale?

If our product does meet the terms & conditions, then there are "back-up" provisions.  For example, if the authentication server service fails, then we have the right to create our own server.  If we cannot, for some reason, deliver the secure e-Book with license, then we may deliver a PDF version that does not require a license.   Please write to us about other "back-up" provisions.

 

In general, if something prevents the "reasonable" delivery as per the terms&conditions, then we will always try, as first step, to offer equivalent or greater value.

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What are some of the advantages of e-Books over hardcopy?

There are many advantages to e-Books, some are:

 

- Zero delivery costs (see also Why are delivery fees so high?)

- Once loaded on your PCs/laptop its much lighter and more convenient than dozens of pounds of large text books.

- Electronically searchable, indexed, and generally easier to navigate.

- Errata are automatic:  when corrections, revisions, upgrades are produced, you simply download the entire "new" book, and replace the old book.  Now it will have all up-to-date upgrades and corrections automatically.

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Where are the details of the e-Book contents (including Table of Contents, Indices, Extracts)?

The "road map" for TG2Books is HERE, which has the TG2Books listed in the left menu.  Equivalently, the list of all TG2Books (planned or in print) is available HERE.  The links there take you directly to the titles listed.

 

Each title has its own set of web pages, including Table of Contents, Index, Extracts, and often also software related pages.  Just click on the left menu items, and review the pages in detail, including downloadable extracts in PDF format taken directly from the TG2Books.

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Where can I find buyer reviews?

Buyer's of TG2Books provide reviews listed HERE.  This includes reviews of the "traditional" type, as well as tabulated questionnaire specific reviews in spreadsheet format.

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Can I separate e-Books from the accompanying software and related material?

No.  TG2Books that are "bundled" with accompanying software or other materials are considered a "package deal".  For example, it is not "a book plus some free software", rather the price is partially for the books, and partially for software and materials.

 

If you require those or other software/materials in isolation for either education or commercial purposes, then it must be arranged with us in writing and in advance.

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Can I install my copy of my e-Book at home and at work, or perhaps take it with me on a laptop during travel?

Yes.  e-Books are provided with a "roaming license".  The default arrangement permits the installation of 2 "instances" of the each license (e.g. one at work, and one on your laptop).  These are for "non-simultaneous" use, and this must be strictly observed.

 

You can also sell/give/lend your eBook to another individual.  This requires un-registering your license.  Contact TG2Books for details.

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How can I buy or obtain e-Books?

All TG2 and related products that are for sale may be purchased directly online at the ARTShop, or as a direct purchase, please contact sales@arbitrage-trading.com

 

Not all products and services are listed at the ARTShop.

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Are there discounts?

There are several types of discounts and specials

 

Combined Packages:  the easiest and often best approach is to purchase combined packages.  For example, buy TG2 Quant Methods: Basic Maths& Stats plus TG2 Quant Methods: Monte Carlo Methods together, and save USD 75.

 

TG2 Registered Owner (Prerequisite) Discount:  All registered TG2 owner are eligible for standard "prerequisite" discounts.  For example, if you already own TG2 Quant Methods: Basic Maths& Stats and later wish to purchase TG2 Quant Methods: Monte Carlo Methods, then you automatically receive a USD 50 discount.  This is less than the "equivalent" combined discount.

 

Launch and Promotional Specials:  these are posted at the ARTShop, usually for a short period when a new product is introduced. 

 

ARTSchool Delegates:  delegates attending ARTSchool Seminars receive complementary copies of the "relevant" e-Books as detailed in the seminar terms & conditions.

 

Volume Discounts (see Is there volume packaging and site licensing?)

 

Educational Discounts:  There are two formats for educational discounts:  "School Discount" and "Student Discount".  Educational institutions receive a special version of the Volume Discount to provide and "on campus" installed base of e-Books (e.g. for an MBA programme).  These institutions also have the benefit of providing students their own e-Book (e.g. for home use) under their volume licensing provision.

 

"Student Discounts" (separate from those available via the "School Discount") are available to full time students at "recognised" and "eligible" (as we decide) institutions.

 

Typically, "take home" student packages do not include the software (but the "school copies" do).

 

IMPORTANT: discounts are often via "discount" or "coupon" codes used during the "check out" of the online shopping process.  These codes must be issued in advance (usually by email).  They are "user specific" and usually "purchase specific" and must not be used outside of their intended or stated purpose.

 

 

** There are some limitations on the maximum discount and how certain discounts may be combined.

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Is there volume packaging and site licensing?

Yes.  Volume packaging and site licensing provides a number of benefits.  There is a very great discount that increases from as little as 20% to 30% or more in special cases. 

 

In addition, qualified institutions may also obtain print permissions with licensing deals.

 

Importantly, customised editions of books and packages may be free or at a reduced level.  For example, the books can reflect your company name and logo, your companies "screen prints", or virtually any aesthetic and content change that is agreeable.

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Is it possible to have "custom" or "tailored" version of the books for my company or my clients?

Customised editions of books and packages are available to all.  These are arranged in advance.   For example, the books can reflect your company name and logo, your companies "screen prints", or virtually any aesthetic and content change that is agreeable.

 

The fee for this service various with the nature of the customisation and with the size of the order.  A large order will always be eligible for considerable free customisation.

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I made an online purchase, what happens next?

Following an online purchase you will receive an email from the shopping cart.  Then, you will receive an email from our "admin" processing, indicating that we have received your order.  This  usually happens within 1 to 2 business days.

 

The "admin" email will provide further information and instructions.  Typically, once you are in receipt of the admin email, you will be asked to "register" your purchase (if you are not already registered).  The registration process will provide additional terms&conditions specific to your purchase.  It is at this time that you "agree" to these specific terms&conditions, in addition to the online terms&conditions.  Do not agree if you are unsure.

 

Once you have agreed and registered, you receive additional emails.  One email will provide you with your login information with which you access your own personalised download page on our website.  Remember, do not download anything if you are unsure. 

 

If you have order electronic materials, such as e-Books, then you will receive a separate email that includes the license file for secure file viewer etc.

 

Then you will be able to download your documents.  On your first installation, you will be asked to register your license and install the viewer (this is only required once).

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Why are delivery fees so high?

Delivery fees are NOT set by us.  They are taken from the courier pricing, and include the entire warehousing/delivery process that is subcontracted.  The net fee charged to you is generally a bit less than what you would pay the courier directly.

 

Please keep in mind that hardcopies of the TG2 Books are very large and heavy, and some "books" are actually multiple volumes.  A typical TG2 volume is 2.5 kg (a little under 6 pounds).  Example UPS calculations for several destinations are provided HERE, and it is also shown how you can use the UPS calculator to check delivery fee to your destination independently. 

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Can I print or alter or copy e-Books?

Default setting for e-Books are "read-only".  The standard terms&conditions prohibit printing, copying, altering, or any other manipulation of the product.

 

Print permissions are available separately.  Normally, print permission are provided via the e-Delivery see HERE.

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Can I exchange or "swap" e-Books for hardcopy?

Yes.  There is an automatic provision that provides you with a "swaption".  Hardcopy versions of the books are made available from time-to-time (there is not a fixed schedule).  Prior to the general public offer, registered e-Book owners have the "first right of refusal" to swap (or to "dual", see below) their e-Books.

 

You are notified by email of the availability, and you reserve your hardcopy by making a "discounted purchase" online. 

 

The pricing of the swap, roughly, reflects reversal of any e-Book discounts, required delivery costs, an admin fee and associated credit card processing etc costs, and adjustments for "specials" etc.

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Are there special bundling of hardcopy with e-Books?

Yes.  Owners of e-Books have special pricing for their "dual" hardcopy, and owners of hardcopy have a similar special pricing for their "dual" e-Book.  Roughly speaking, "dual" pricing aims to provide the "2" copies for the price of 1 1/2 copies.

 

Any normal delivery fees are also assessed.

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How many times can I download or install an e-Book?

Your personalised download area will always contain all materials that are available to you.  You may download these as many times as you like (consistent with your licensing and terms&conditions agreements).

 

Please keep in mind that separate from the restrictions in the provisions of your agreement/terms&conditions, the license files and related DRM security will have their own explicit install/use limit.

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What happens to my license or installation if my system crashes or there is other legitimate problem with my installation that causes a crash or requires reinstallation?

We anticipate that the in the normal course of events there will be legitimate reasons that require the reinstallation of licenses.  In these cases, please contact us, and we adjust your account for the necessary additional licenses/instances as appropriate.

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I have a very low specification PC, can I still buy and use the e-Books?

If you are using a "low spec" PC or laptop, then contact us first to considering testing your configuration prior to purchase.

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My PC has many security features (firewalls, antivirus, etc), and may be running via a proxy server, can I still install/use e-Books?

In most cases the licensing system will coexist with firewalls and the like.  In some special cases (e.g. where IT staff have implemented extra strong port restriction/proxy servers, there may be a requirement for adjustments) as described HERE.  If you are not sure, contact TG2Books for details prior to purchase.

 

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I get Error message relating to the Viewer, Adobe, or the license/connection.

First, please review the notes HERE

 

If the problem persists, please contact TG2Books@arbitrage-trading.com with details of the steps required to produce the error, all error messages, and your system configuration (pc/cpu/ram etc, OS, etc.)

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When I open my e-Book I get message suggesting that I am missing a font (e.g. MATH_1.TTF), what does this mean?

If on reading the e-Books there is a message to the effect that it could not find a font file, then you can obtain a free copy of the required fonts from here,
http://www1.fee.uva.nl/creed/wakker/miscella/maths.with.msword/fontsmap/linksfont.htm
, this has the entire "core set" of math fonts and can be downloaded directly (copy to your font dir in your Windows dir and install as appropriate).


For completeness, should you be interested in a wider range of free fonts for math (possibly unrelated to our e-Books), you may find some helpful links here:
http://cgm.cs.mcgill.ca/~luc/math.html


In some cases, you may also wish to get the Mathematica font package
http://support.wolfram.com/mathematica/systems/windows/general/MathFonts_TrueType_42.exe

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I would like to write a review, is there facility for this?

You may use the TG2 Review facility HERE, or just write to us at TG2Books@arbitrage-trading.com .  We welcome all comments (good, bad, or indifferent).

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I would like to contribute to the TG2 Series, is there facility for this?

We welcome enquires from potential contributors, please feel free to write to TG2Books@arbitrage-trading.com .

 

Please do not send manuscripts or any proprietary materials until we have had chance to exchange basic introductory information. 

 

Importantly, the TG2 Series is "for market professional by market professionals" , as such contributors are expected to have at least 10 years "in the business", more than likely as traders, or at least have considerable real P&L (trading) experience.

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For More information, please contact TG2Books@arbitrage-trading.com

 

About the books

The books are written by senior market professional each with at least 15-years of "in-the-trenches" expertise in trading, selling, structuring, and risk management.  The images on the TG2 Books Series page provides a schematic of the Entire TG2 Series listing.

The books are accompanied by supporting "educational" software, and there is also a wide range of commercial software, research, and support materials.

Corporate Editions: ART also produces specialized one-off books and monographs for customized client applications whether it be for internal training purposes, to assist with marketing efforts, or with any other circumstance. 

The TG2 Books Series closely parallels the standard ARTSchool Seminar titles, and copies of TG2 Books are included with the seminars as appropriate,  or they may purchased separately (see the ARTShop, or contact ARTSchool@arbitrage-trading.com).

Available at the ARTShop

(in colour & includes software)

 

Tell a Friend

 

Are you a training officer for your firm, or an instructor at an educational institution?  Then you may also wish to consider the ARTSchool Developer's Kit: it comes with thousands of PowerPoint (r) slides in an easy to use searchable database format.  The slides are closely tide to the TG2 Books, and the package will permit presenters to prepare lectures with minimal time and cost.

 

 

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Last modified: July 25, 2011